After a heavy DDOS attack by Lizard Squad that resulted in a holiday-long Playstation Network service outage, Sony is currently giving each of its users an account extension and a small discount to make up for the lost play time.
“Since access to PlayStation Network was impacted during the holidays, we wanted to show our appreciation for your patience by offering all PlayStation Plus members that had an active membership or free trial on December 25th a membership extension of five days,” Sony said in a blog post. “The extension will be automatically applied, so no action is necessary to receive the extension. We will post additional information here on PlayStation.Blog when the extension becomes available. If your membership or trial ends before the extension is available, you will receive five days of Plus to enjoy once the extension becomes available.”
In addition to the extended membership, Sony will also send out 10% discount codes later this month, good for one transaction in the Playstation Store.
Previously, another cyber attack on Sony in 2011 involved a 23-day outage. Considered one of the largest security breaches in history, the attack resulted in the robbery of personal information from over 77 million accounts. At the end of the month-long downtime, Sony released a ‘Welcome Back’ program, offering completely free games and discounts to existing customers as an apology for the extended downtime.
2014 seemed to be the year for gaming company apologies for rocky launches and forced downtime. World of Warcraft’s laggy, queue-filled launch was met with extended subscriptions and several patches. Assassin’s Creed: Unity players received a patch and a free DLC for the metric ton of bugs experienced at the game’s launch. Hopefully, 2015 will see a big improvement in game launches, along with a better handle on quality control.
Although Xbox Live was also targeted in the December cyber attacks, the company has not yet released any information regarding discounts or membership extensions, likely due to the short recovery time after the attacks.