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Ubisoft Releases Formal Apology

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In an unexpected move, Ubisoft recently released a heartfelt, formal apology for the inexcusable amount of bugs released in Assassin’s Creed: Unity.

“Unfortunately, at launch, the overall quality of the game was diminished by bugs and unexpected technical issues,” chief executive of Ubisoft Montreal & Toronto Yannis Mallat wrote in the apology statement.

Already under fire from critics due to the lackluster release of Watch Dogs in May, Ubisoft received even more flak from players with several game-breaking or immersion-breaking graphical bugs in the fifth installment of the much-loved historical intrigue series. Players were falling through the ground, getting stuck in hiding spots, watching NPCs fold into pretzel-like abominations, running into invisible walls, and even finding themselves without faces.

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I imagine this made the night to follow a bit awkward.

They’re hilarious, without a doubt – but even hilarity gets annoying after awhile, especially when the glitches extend to hardware issues rather than graphical hiccups. For instance, one bug that causes the game to crash at the main menu can only be solved by completely deleting your friends. Understandably, after the average person finds themselves both locked out of the game and their friend’s list, those townspeople vaulting over high objects suddenly just aren’t as easy to laugh at.

The game’s final product wasn’t a disaster, but it was extremely shoddy. Even Elder Scrolls games, with their history of air-galloping Louis Letroushes and floating horses, weren’t plagued by this many glitches at release. No game is going to have a flawless first release, but there was no reason for players to run into such a high number of graphics issues and bugs – no one wants to sit through a game constantly paranoid that a fall through the ground would force them to replay an entire level. I’d say the gaming world is less forgiving of Ubisoft due to the game’s more serious nature.

In remorse, Ubisoft is giving away their latest DLC for free, and Season Pass owners will get to choose a free game from a selection of Ubisoft titles. Mallat also stated that three sets of fixes were due to come for Assassin’s Creed: Unity to address stability, performance, and other issues.

“Please keep your feedback coming – it has been both humbling and incredibly helpful as we continue working hard to improve the overall quality of the game,” Mr Mallat wrote.

 

About Deborah Crocker

Deborah is a 22 year old semi-hermit currently plodding through her senior year of college and getting her feet wet in game journalism. She has a somewhat unhealthy obsession with high fantasy, video games, novels, and Elder Scrolls. When she's not in front of a screen, she enjoys singing and a bit of beading. She's also currently on the hunt for the restaurant with the best cheeseburger.

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